FREE UK SHIPPING ON ALL ORDERS OVER £40

Delivery & Returns Info

 

Delivery is available throughout the UK & Ireland, Europe and further destinations worldwide with UK Mail and Royal Mail’s International Tracked & Signed service.  Click & Collect is available from our Edinburgh store free of charge.

FREE DELIVERY ON ALL UK ORDERS OVER £40.00 

UK Standard Delivery - Hermes Standard 2-5 Day -  £3.49

UK Mainland Next Working Day - UK Mail - £6.49

BFPO - Royal Mail - £3.49

UK Highlands & Islands, Channel Islands & Northern Ireland - Royal Mail 1st Class - £3.49 or Royal Mail Special Delivery - £6.49

Rep. of Ireland - Royal Mail Tracked & Signed - £9.95

Rest of Europe - Royal Mail Tracked & Signed - £9.95

North America - Royal Mail Tracked & Signed - £16.95

Rest of the World - Royal Mail Tracked & Signed - £19.95 

International customers please note that larger orders over 1kg may be subject to a surcharge, in such instances you will be emailed with the exact details before dispatch. 

 

Dispatch Times

Orders placed Monday to Friday will be dispatched within 24 hours. Next Day orders must be received before 2pm for same day dispatch. Orders received on weekends will be dispatched the next working day, except on Bank and Local Holidays. Click & Collect orders will be available for collection from one hour after order is received. 

For UK Mainland orders, you have the choice of services - UK Mail Next Working Day, or Hermes Standard Delivery which is delivered within 2-5 working days. 

Delivery for international orders to destinations with in Europe should take approximately 3-5 working days from dispatch but can take substantially longer depending on delivery destination. Delivery for international orders to destinations outside Europe should take approximately 5-7 working days from dispatch but can take substantially longer depending on delivery destination. Please note all international orders are not considered lost until 25 working days have elapsed from the date of dispatch. Only then a replacement or refund can be issued. 

 

Exchange and Returns Procedure

If you are not completely satisfied with any of your purchases from First XV, you may return them to us within 28 days of receipt for either refund or exchange. All items must be returned as sold, in resaleable condition, unworn, in original packaging with all swing tickets attached. If a returned item fails to meet one of these requirements, First XV may not accept the return.
 For increased security we recommend using a recorded delivery service when returning your parcel. We are unable to reimburse the return postage charge.
 There will be an additional postage charge to resend exchanged items. The amount charged will be the same postal rate as your original order. This charge will be automatically debited from online customers, manual telephone orders will be contacted directly.


We are unable to accept returns on personalised items, except in the case of manufacturing defects.

Please send returns to: First XV Returns Department, 6-8 Haymarket Terrace, Edinburgh, UK, EH12 5JZ.

 

Faulty Goods Returns Procedure

At First XV we believe we only work with the best rugby brands and products. However, if you do believe you have encountered a faulty product, please return it to us for inspection at First XV Returns Department, 6-8 Haymarket Terrace, Edinburgh, UK, EH12 5JZ. For increased security we recommend using a recorded delivery service when returning your parcel. Items can only be considered that are clean, dry and free from dirt.