Looking to return an item? We offer hassle-free returns within 28 days of purchase for a refund, minus a £2.99 returns charge.
- To ensure hygiene and product integrity, we cannot accept returns on underwear or personalised items. These will not be refunded if received.
- All returned items must be in their original, unused condition, with all tags attached.
- The returns charge will be deducted from your refund amount.
- Original postage costs will not be refunded.
How to return:
- Fill in your details at our Royal Mail return portal.
- Print your return label and secure it to your package or obtain your QR code to go printer-less.
- Drop off your parcel at any Post Office.
If you wish to return to our store in Edinburgh, this service is free.
Returns from outside of the UK can be sent to:
6-8 Haymarket Terrace,
Please note, this is at your own expense.
If you wish to do an exchange, this can only be processed by visiting our Edinburgh store.
All other orders must be sent back for a refund. Please place a new order for any new item(s) you require.
Faulty Goods Returns Procedure
At rugbystuff.com we believe we only work with the best rugby brands and products. However, if you do believe you have encountered a faulty product, please get in touch by emailing us at firstname.lastname@example.org.