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Festive Information 2020

Extended Returns Policy

At First XV we understand how difficult gift buying can be. Therefore, to make sure everyone gets the correct items in the right size we are offering an extended Returns Policy over this festive period. Any Christmas gifts bought between 1st October and Christmas Eve 2020 may be returned for an exchange or refund up until Sunday 31st January 2021. Standard conditions apply.

Last Shipping Dates

For guaranteed delivery before Christmas, orders must be placed before 3pm on the following dates:

Friday 4th December - Australia, New Zealand

Wednesday 9th December - Africa, Asia, Caribbean, Central and South America, Far and Middle East

Thursday 10th December - Canada, Cyprus, Malta

Friday 11th December - Greece, Eastern Europe, Turkey, Czech Republic, Finland, Italy, Poland, Sweden, USA

Wednesday 16th December - Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland

Friday 18th December - Belgium, France, Republic of Ireland, Luxembourg

Monday 21st December - Royal Mail Tracked 24 includes Free Delivery

Tuesday 22nd December - UK Next Working Day

Thursday 24th December - Free Store Pick Up - last order 3pm - open until 4pm. 

Please see below for the latest update from our courier, Royal Mail regarding potential delays with their service:

Royal Mail is working hard to deliver the most comprehensive and high quality service we can to all our customers, large and small. The combination of greatly increased uptake of online Christmas shopping, in no small part driven by the recent lockdown, and the ongoing COVID restrictions mean that all delivery companies are experiencing exceptionally high volumes this year.

Every single parcel, letter and card is important to us. Despite our best efforts and significant investment in extra resource, some customers may experience slightly longer delivery timescales than our usual service standards. This is due to the exceptionally high volumes we are seeing, exacerbated by the coronavirus-related measures we have put in place in local mail centres and delivery offices. In such cases, we always work hard to get back to providing our usual level of service as quickly as we can. Thank you for your patience and understanding.

Festive Closures and Limited Hours

Our Edinburgh store will close at 4pm on Thursday 24th December, and remain closed until Saturday 16th January at the earliest, in line with current government guidelines.

 

First XV Rugbystuff.com would like to wish all our customers a Merry Christmas and a Happy New Year!